Shipping policy

Order Processing
All orders are processed within 24–48 hours after confirmation. Orders are not shipped or delivered on Sundays or public holidays.

Once your order is processed, it will be dispatched from our warehouse and you will receive a confirmation message with tracking details.

 Shipping Time
We deliver across India.

- Metro Cities: 2–4 business days  
- Other Locations: 3–7 business days  

Delivery timelines may vary depending on your location, courier partner, and external factors.

Cash on Delivery (COD)
We offer Cash on Delivery (COD) on most orders.

Please ensure you are available to receive the order. Our delivery partner may attempt delivery up to 2–3 times.

Shipping Charges
- Free Shipping on selected products or offers  
- A small shipping fee may apply on certain orders, which will be shown at checkout

Order Tracking
Once your order is shipped, you will receive a tracking link via SMS/Email.  
You can use it to track your order in real-time.

Delays & Exceptions
While we strive to deliver your order on time, delays may occur due to:
- High order volume  
- Weather conditions  
- Courier service issues  
- Remote locations  

We appreciate your patience in such cases.

Incorrect Address
Please ensure your shipping details are accurate.  
We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.

Failed Delivery
If the delivery fails due to:
- Customer unavailability  
- Incorrect address  
- Refusal to accept the order  

Your order may be cancelled or returned to us.

Contact Us
For any shipping-related queries, feel free to contact our support team.

Thank you for shopping with Urban Essentials.